FAQs

GOT QUESTIONS? WE HAVE ANSWERS.
From fabric choice to tabletop size, our products can be configured in a multitude of ways. To determine the best set up for your space, call our customer service team--they can answer simple questions to more complex solutions. 
800-BAFCO (22326)  or at hello@bafco.com
Sunday - Thursday 9am-6pm UAE

How long will the delivery take?

  • Fast Delivery Range: Stocked and ready-made items in Dubai, UAE. Delivery normally within 1 week.
  • UAE manufactured laminate or upholstered furniture: 1-3 weeks (Orders can be fast-tracked if required).
  • UAE manufactured veneer or piano lacquered furniture: 3-5 weeks (Painting requires proper curing time and cannot be fast-tracked.)
  • Bespoke items or Non-stocking models: 6-8 weeks (European Summer holidays or other international events may extend deliveries of non-stocking orders).

You will receive an Order Confirmation Email with details of your delivery schedule.

How much is the delivery?
We offer a UAE-wide free delivery for orders above 2000 AED. For small orders, we charge a nominal 300 AED delivery fee. For international shipments, we can work with your prefered freight company, or we can recommend.

What payment methods do you accept?
BAFCO currently accepts credits cards; Visa, Master Card and  Bank Transfers / EFT. Orders will not be processed until we receive payment in full and accounts have released the order. Orders placed on a weekend or UAE public holiday will not be processed until the next business day. Business days are Sunday through to Thursday. We process all orders as soon as you have completed the full payment. All made to order products will be dispatched as per the lead times displayed on the product page.

Multiple transactions may result in multiple postings to the cardholder's monthly statement. All orders placed online with payment being made you will automatically be emailed a tax invoice with your Order Confirmation. Your UAE tax invoice is your proof of purchase.

What is your warranty policy?
All office furniture products are backed by a minimum of 3 years comprehensive warranty. For extra peace of mind, many products have an extended warranty which will be noted in the details and specifications. These extended warranties range from up to 15 years! Items purchased in 'Special Offer' section is not covered by warranty.